Support and customer interaction

We collect data for quality in customer support, marketing and complying with laws.

Data is collected during sales communication, when you contact us for support, sign up for a newsletter or send chat messages to us.

We collect data provided by you such as name, email, phone number and content of your message.

The data is used to give relevant support in respect to previous communication.

Collected information is only accessible by a limited set of users needed to comply with above goals.

Data will be shared with the representative for the respective customer or sales area. Find their privacy policy via the contact page.

Using our software

Any data collected and stored when interacting with the MUR system is only stored at the local company.

DynaMate AB and its partners do not have access to this data.

Automatic error reporting

Unexpected behavior caused by interal errors in our websites and software are automatically reported to us.

The data reported in the report is version of the software, company licenecing the software, type of error and where it was located.

The data is used for troubleshooting and fixes. After the fix has been performed the report is deleted.